Service levels correct: to end of September 2024
| Target Time for Decision in Principle | 24 Hours |
| Average Wait for Appointment | 24 Hours |
| Average Time to Mortgage Offer | 7 Days |
| Average Time to Mortgage Offer (Residential) | 7 Days |
| Average Time to Mortgage Offer (Buy to Let) | 5 Days |
What does all this mean?
We take a lot of pride in what we do and work hard to deliver what you need as quickly and efficiently as possible. As well as our service levels, our service commitments to you are:
Honesty – Behaving with integrity
Communication – Keeping you informed every step of the way
Ownership – Taking responsibility
We want to hear from you, whether you have a suggestion that will help us make our service better, want to praise staff that have exceeded your expectations or if there is an issue you want to bring to our attention, please let us know either via the chat facility or email us at info@prospectmortgage.co.uk
Data based on all applications submitted in the last two calendar months at offer stage
