We like to be clear and honest with our customers, whether they be new or existing. We endeavour to regularly keep in touch with our customers, throughout the full mortgage journey. People like to be aware what to expect and the likely timescales involved.
We do, however, appreciate honest feedback, so we can strive to improve and learn what we can do better. For that purpose, we have chosen IO Reviews to independently collect and verify customer feedback.
To find out more about our full Service Levels, please click the “All Service Levels” button below.
